Frequently Asked Questions
Follow this link and click on Create a Member Account to follow step by step instructions.
You can review your benefits through your Benefits Portal or by calling Member Services at (417) 269‐2959 or 1‐800‐869‐1093.
You can review your claims through your Benefits Portal or by calling Member Services at (417) 269‐2959 or 1‐800‐869‐1093.
You can request and print a temporary ID through your Benefits Portal or by calling Member Services at (417) 269‐2959 or 1‐800‐869‐1093.
You can search for a provider by clicking here or by clicking on Providers on the thinkinghealthforward.com homepage.
View the directory of covered prescriptions by clicking here or by clicking Prescriptions on thinkinghealthforward.com.
For information, visit https://www.healthcare.gov/have-coverage/ to learn about making any changes to your plan.
Visit your account at healthcare.gov to make any updates to your contact information.
For information on how to apply and enroll visit https://coxhealth.softheon.com/qhp Paper applications are not accepted.
To make a payment and review payment status click the Pay Now button on the home page or click here. Check payments can be mailed to: Cox Health Plan, P.O. Box 74008496, Chicago, IL 60674-8496. For Overnight Mail, the address is: Bank of America Lockbox Services, Cox Health Plan 8496, 540 W. Madison, 4th Floor, Chicago, IL 60661. Cash payments can be made at Walmart. A copy of your most recent invoice is required to make a cash payment. The phone number to check payments is (866) 591-4269.
For information on reporting income changes, visit healthcare.gov/reporting-changes/
For information on gettng coverage elsewhere, visit healthcare.gov/how-to-cancel-a-marketplace-plan/
For information on adding your newborn, visit healthcare.gov/what-if-im-pregnant-or-plan-to-get-pregnant/
Advance Directives are legal documents that allow you to give directions about your future medical care in the event you become mentally or physically unable to communicate your wishes. CHP encourages every member to complete an Advance Medical Directive. These forms offer peace of mind for your future medical care. You can find thorough information, including frequently asked questions, forms, and directions, on the CoxHealth website at the link below.