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Frequently Asked Questions

How do I create an account on the Benefits Portal?

Follow this link and click on Create a Member Account to follow step by step instructions.

How can I check my benefits?

You can review your benefits through your Benefits Portal or by calling Member Services at (417) 269‐2959 or 1‐800‐869‐1093.

How do I check the status of my claim?

You can review your claims through your Benefits Portal or by calling Member Services at (417) 269‐2959 or 1‐800‐869‐1093.

How can I request a new ID card?

You can request and print a temporary ID through your Benefits Portal or by calling Member Services at (417) 269‐2959 or 1‐800‐869‐1093.

Where do I search for a Provider?

You can search for a provider by clicking here or by clicking on Providers on the thinkinghealthforward.com homepage.

Where can I find a list of covered prescriptions?

View the directory of covered prescriptions by clicking here or by clicking Prescriptions on thinkinghealthforward.com.

How do I make changes to my current plan? (benefits or enrollment)

For information, visit https://www.healthcare.gov/have‐coverage/ to learn about making any changes to your plan.

How do I update my address or phone number?

Visit your account at healthcare.gov to make any updates to your contact information.

Where do I submit my application or how do I sign up for coverage?

For information on how to enroll, visit https://www.healthcare.gov/get‐coverage/. Paper applications are not accepted.

How can I make payments? / How can I check if my payment is received/account is current?

To make a payment and review payment status click the Pay Now button on the home page or click here. Check payments can be mailed to: Cox Health Plan, P.O. Box 74008496, Chicago, IL 60674-8496. For Overnight Mail, the address is: Bank of America Lockbox Services, Cox Health Plan 8496, 540 W. Madison, 4th Floor, Chicago, IL 60661. Cash payments can be made at Walmart. A copy of your most recent invoice is required to make a cash payment. The phone number to check payments is (866) 591-4269.

What should I do if my income changes during my plan duration?

For information on reporting income changes, visit https://www.healthcare.gov/reporting‐changes/

What should I do if I get coverage elsewhere?

For information on gettng coverage elsewhere, visit https://www.healthcare.gov/how‐to‐cancel‐a‐marketplace‐plan/

How do I add my newborn?

For information on adding your newborn, visit https://www.healthcare.gov/what‐if‐im‐pregnant‐or‐plan‐to‐get‐pregnant/